FQA
SHIPPING
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.
On average, USA orders are delivered within 3-4 business days after fulfillment, sometimes sooner. Orders may take up to 2-3 business days to process before shipping.
Orders to Canada generally arrive within 5-9 business days for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimate transit times on each province.
Orders to the United Kingdom generally arrive within 5-7 business days for most countries but can take longer depending on the country. Please review our UK-specific shipping FAQ for estimated transit times for each country.
Orders to Europe generally arrive within 9-13 business days for most countries but can take longer depending on the country. Please review our EU-specific shipping FAQ for estimated transit times for each country.
We are not responsible for any delays with carrier transit times.
HOW MUCH IS SHIPPING?
In the USA, Standard Shipping is available for most domestic locations via DHL (3-4 business days after fulfillment) for $5.95. Standard Shipping is free for all orders over $150 within the continental USA (does not apply to Priority Shipping Methods). Express shipping is available within the continental USA for $15.95 and delivers in 2-3 business days (not including processing time).
ORDERS AND PAYMENT
HOW CAN I CHECK MY ORDER?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
WHAT IS YOUR RETURN POLICY?
Email our team at balmiusa@gmail.com (please include your order number) within 5 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa)
RETURNS AND REFUNDS
Email our team at balmiusa@gmail.com (please include your order number) within 5 days of receiving your order, and we'll help you out ASAP with any returns and additional questions. Note: original shipping charges are non-refundable.
CONTACT US
HOW CAN I CONTACT THE RHODE TEAM?
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email balmiusa@gmail.com